From first call to full deployment — here's exactly what to expect when you partner with us. No surprises, no jargon, just a smooth onboarding experience.
Our Process
Six simple steps from first contact to ongoing support.
We learn about your business, current IT setup, goals, and pain points. This is a free, no-obligation conversation — usually 30 minutes over the phone or video call.
Based on your needs, we prepare a detailed proposal with scope of work, timeline, and transparent pricing. No hidden fees, no surprises.
Once you approve the proposal, we sign a simple service agreement and schedule your project kickoff date. You'll get a dedicated point of contact at Agapetec.
Our team gets to work — building your website, deploying your phone system, setting up your network, or configuring your cloud infrastructure. We keep you updated at every step.
We train your team on how to use everything we've built. Administrators get full documentation and end users get hands-on walkthroughs.
Your dedicated support line is always open Monday–Saturday, 7AM–6PM. We handle monitoring, maintenance, updates, and any issues that come up — so you can focus on your business.
Before We Start
To get your project started quickly, here's what we typically ask for upfront.
Domain credentials — Login for GoDaddy, Namecheap, or wherever your domain is registered
Business logo & branding — Your logo, brand colors, and any style preferences
Content & photos — Text, images, and any materials for your website or marketing
Network access — Physical or remote access to your office for network deployments
Point of contact — Someone on your team who can make decisions and provide feedback
Phone system details — Current phone provider info and number list for porting (for 3CX)
Typical Timelines
Every project is different, but here are typical deployment timelines for our core services.
2–4 weeks
Design, build, test, launch1–2 weeks
Configure, port, train1–3 weeks
Survey, install, configure1–2 weeks
Design, deploy, migrateCommon Questions